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Terms of Service

Suite Lola Terms of Service


Updated 1st October 2011


We, Suite Lola Co., offer services to you subject to the Terms set out below. By accessing this Site, you are deemed to have accepted these Terms. Unless otherwise defined, the following terms shall have the meanings ascribed to them below:

  • "We" or "Our" or "Us" means Suite Lola Co. also referred to as Suite Lola.
  • "You" or "User" means any persons or entities accessing the Site and/or using the Services available under the Site.
  • "Site" means the Site and the content accessible at the URL link http://www.suitelola.com.
  • "Services" means the Self Service, the Concierge Service and/or the other services offered by us on the Site.
  • "Self Service" means the service described in Section 9 of these Terms.
  • "Concierge Service" means the service described in Section 10 of these Terms
  • "Product" or "Shipment" means the goods, merchandise, freight, parcels or goods purchased by User on the on-line Sites of merchants.

  1. REGISTRATION
    • You must read, agree with and accept all of the Terms of Service, which include those terms expressly set out below and those incorporated by reference, before you may register to become a User.
    • Services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our Services are not available to children (persons under the age of 18). You may not use the Site and/or the Services if you do not meet these eligibility criteria.
    • If you are registering as a business entity, you represent that you have the authority to bind the entity to this Agreement.
    • Registering with Suite Lola Co. is absolutely free.
    • You agree to comply with our security verification process by emailing a copy of your Brunei Identification Card and a copy of a utility bill (water, electricity, or telephone) received in the last three months at the billing address that you entered in the Suite Lola registration form. Your account will only be activated upon receiving these two documents.
    • You may not transfer, sell or disclose your Suite Lola account or User ID to another party.
    • You agree to comply at all times with these Terms and all applicable domestic and international laws, statutes, ordinances and regulations.
    • You represent and warrant that all information provided to us will be accurate and complete.

  2. USER ID, PASSWORD AND SECURITY
  3. In the event that any user ID, password and/or identifier number is issued to you by us, you shall protect the secrecy of such user ID, password and/or identifier number at all times and shall ensure that the user ID, password and/or identifier number is not revealed or disclosed in any manner whatsoever to any person. You should change your password from time to time to enhance its security. You shall be fully responsible for all use and liability resulting from access to this Site with your user ID, password and/or identifier number. We shall not be responsible for unauthorized transactions incurred by you arising from or in connection with the misuse or disclosure of your user ID, password and/or identifier number. You shall immediately inform us within 3 days if you suspect that your password has been compromised in any manner, in which case, we will issue a new password. You agree to change and use the password upon issuance by us.


  4. PRIVACY
  5. Suite Lola Co. is committed to ensuring that your privacy is protected. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In accordance with this, the Suite Lola Co. website incorporates a 128-bit GeoTrust QuickSSL Premium certificate to protect the transfer of data. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


    We may collect the following information:

    • Name
    • Contact information including email address
    • Proof of identification and physical residence for shipping purposes
    • Demographic information such as preferences and interests
    • Other information relevant to customer surveys and/or offers

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    We use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Our website will contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


  6. USE OF THIS SITE
  7. You must not:

    • Attempt to change, add to, remove, deface, hack or otherwise interfere with this Site or any material or content displayed on this Site;
    • Distribute, modify, copy, publish, transmit, display, sell, license, use, reuse or create derivative works of any of the contents of or material displayed on the Site for any public or commercial purpose without our written consent; and/or
    • Access or use this Site in any way that could or is intended to damage or impair the Site, or any server or network underlying the Site, or interfere with anyone else's use and enjoyment of the Site.

  8. LINKS TO THIS SITE
  9. You may not create a link to any page of this Site without our prior written consent. If you do create a link to a page of this Site, you do so at your own risk and the exclusions and limitations set out herein will apply to your use of this Site by linking to it.


  10. LINKS FROM THIS SITE
  11. We do not monitor or review the content of other parties' websites that may be linked from this Site. Opinions expressed or material appearing on such website are not necessarily shared or endorsed by us. We do not represent or intend for such links to be approvals, referrals or endorsements of the websites or the entities operating such websites and we take no responsibility for any dealings with such entities, whether or not such dealings are related to the services. You understand and acknowledge that any access to such websites is at your own risk, that Suite Lola is not responsible for the contents of any website linked from this Site and that we do not control nor contribute to such sites or the information contained therein. You will not hold us liable for any loss or damage that may occur as a result of any reliance on or use of such information.


  12. DISCLAIMER AND EXCLUSION OF LIABILITY

    1. General
    2. This Site, the service, the information on this Site and use of all related facilities are provided on an "as is, as available" basis without any warranties whether express or implied. To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to this Site and its contents, including in relation to any inaccuracies or omissions in this Site, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from course of dealing or usage of trade. We do not warrant that this Site will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that this Site will not be affected by any Acts of God or other force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities. Without limiting other remedies, we may limit User's access to the Site, issue a warning, temporarily suspend, indefinitely suspend or terminate User's registration and refuse to provide the Services to User if:

      • User breaches these Terms or the documents it incorporates by reference;
      • We are unable to verify or authenticate any information User provides to us; or
      • We believe that User's account may have been compromised. We reserve the right to terminate or suspend access to the Site at any time without assigning any reason. We shall not be liable to User or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.

      While we may use reasonable efforts to include accurate and up-to-date information on this Site, we make no warranties or representations as to its accuracy, timeliness or completeness. We shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, howsoever caused, resulting from your access to, use of or inability to use, reliance on or downloading from the Site, or any delays, inaccuracies in the information or in its transmission including but not limited to damages for loss of business or profits, use, data or other intangible, even if we have been advised of the possibility of such damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected. Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to this Site, or electronic mail transmitted to and from us, will not be monitored or read by others.


    3. Shipping
    4. In all shipping transactions, Suite Lola will act as the User's agent for the performance of customs clearance and preparation of shipping documents. Item declaration amount will be based on the merchant invoice of the package which is to be provided in full and accurate detail by the User. The merchant invoice will be used as supporting documentation and the User will be responsible for providing the legitimate and comprehensive copy to Suite Lola. The User will bear full legal and financial responsibility if there is any tampering of the merchant invoice or deliberate withholding of ANY information related to the Shipment particularly if he/she/they are attempting to ship a prohibited item into Brunei.


  13. AMENDMENTS
  14. We may periodically make changes to the contents of this Site, including to the descriptions and prices of goods and services advertised, at any time and without notice. We assume no liability or responsibility for any errors or omissions in the content of this Site. We reserve the right to modify the Terms of Service from time to time without notice. The revised terms and conditions will be posted on this Site and shall take effect from the date of such posting.


  15. APPLICABLE LAW AND JURISDICTION
  16. This Site can be accessed from all countries around the world where the local technology permits. As each of these places have differing laws, by accessing this Site both you and us agree that the laws of the country of Brunei Darussalam, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Site. You accept and agree that both you and we shall submit to the exclusive jurisdiction of the courts of Brunei Darussalam in respect of any dispute arising out of and/or in connection with this Terms of Service.


  17. SELF SERVICE
  18. Upon successful registration, the User shall be allocated addresses in the United States, United Kingdom, Canada and Singapore which the User may then provide to on-line merchants as a delivery address ("U.S./U.K./Canada/Singapore Delivery Address") when purchasing Products. Such Products are to be subsequently shipped by us from that Delivery Address to Brunei. In engaging Suite Lola’s Self Service shipment option, the User:

    • Authorizes us to accept delivery of Products at the U.S./U.K./Canada/Singapore Delivery Address on his/her/their behalf and appoint us as his/her/their shipping agent to ship the Products to Brunei in accordance with these Terms.
    • Gives us the right to open and inspect a Shipment without prior notice to him/her/them.
    • Accepts that, notwithstanding any provisions herein, we reserve the right at all times to decline or refuse to accept delivery of any purchase or Shipment as we deem appropriate in our absolute discretion and without attributing any reason thereto.
    • Agrees that the international shipping charges must be paid in advance of the Shipment being sent out to Brunei.
    • Agrees that the international shipping charges must be paid within seven (7) business days of receiving notification from us of the Shipment’s arrival at the U.S./U.K./Canada/Singapore Delivery Address. If we do not receive payment within this stipulated time frame, we may dispose of the goods in any way we deem fit without being liable to the User or any person in respect of the Shipment.
    • Agrees that shipping insurance and local Brunei delivery charges are optional services that may be purchased during the checkout process.
    • Agrees that he/she/they must pick up the Products, upon arrival in Brunei, at the Suite Lola Customer Service Centre if the local Brunei delivery service was not selected.
    • Agrees that he/she/they must pay for the Brunei customs and duties charges as stated on the government issued-receipt at the time of receiving the goods.

    We may perform any of the following activities on User's behalf:

    • Complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations (if applicable); and/ or
    • Act as User's shipping agent for the performance of customs clearance and preparation of shipping documents. Item declaration amount will be based on the merchant invoice of the package which is to be provided in full and accurate detail by the User. The merchant invoice will be used as supporting documentation and the User will be responsible for providing the legitimate and comprehensive copy to Suite Lola. The User will bear full legal and financial responsibility if there is any tampering of the merchant invoice or deliberate withholding of ANY information related to the Shipment particularly if he/she/they are attempting to ship a prohibited item into Brunei.

    The User agrees to routing and diversion of the Shipment, including the possibility that the Shipment may be carried via intermediate stopping places. The User also acknowledges and agrees that the services do not include customs or taxes (except where clearly stated) and that we are not a customs agent or broker. We are solely responsible for the export and import of packages and shipments. The User is solely responsible for the payment of any and all customs, duties, tariffs, taxes, or other charges or fees of any nature relating to the Shipment.


  19. CONCIERGE SERVICE
  20. We provide product ordering concierge services to Users to assist them to purchase merchandise from on-line merchants who may or may not otherwise accept their payments. We are NOT a retailer or reseller of the merchandise ordered. In engaging Suite Lola’s Concierge Service shipment option, the User:

    • Agrees that only orders placed on the Site will be entertained and we do not accept any orders placed via telephone, e-mail or the electronic chat service on the Site.
    • Accepts that we do not warrant that the items Users have ordered will be available for purchase and delivery. We will automatically cancel any item ordered if it is:
      • Out of stock;
      • Back-ordered;
      • Available only at a higher price;
      • Ordered with ambiguous or insufficient information that is, in our sole opinion necessary to place the order;
      • Items unsuitable to be transported by our shipping agents; or
      • Items that are classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. Brunei Customs, U.S. Export Controls, etc.
    • Agrees that Suite Lola will only endeavour to purchase the product on the User’s behalf after full payment of the product is received.
    • Agrees that payment for the product will be made to Suite Lola in Brunei Dollars.
    • Agrees that the international shipping charges must be paid in advance of the Shipment being sent out to Brunei.
    • Agrees that the international shipping charges must be paid within seven (7) business days of receiving notification from us of the Shipment’s arrival at the U.S./U.K./Canada/Singapore Delivery Address. If we do not receive payment within this stipulated time frame, we may dispose of the goods in any way we deem fit without being liable to the User or any person in respect of the Shipment.
    • Agrees that shipping insurance and local Brunei delivery charges are optional services that may be purchased during the checkout process.
    • Agrees that he/she/they must pick up the Products, upon arrival in Brunei, at the Suite Lola Customer Service Centre if the local Brunei delivery service was not selected.
    • Agrees that he/she/they must pay for Brunei customs and duties charges as stated on the government-issued receipt at the time of receiving the goods.
    • Agrees that we will not be responsible for any delays although we will endeavour to make prompt execution of orders.
    • Agrees that we reserve the right to reject any orders, at our discretion, at any time.
    • Understands that we do not accept any requests to amend or cancel orders placed using the Concierge Service. All orders once placed are considered final.
    • Understands that we do not process any rebates offered by the merchant in any form to Users.
    • Agrees that ALL product warranties issues must be taken up directly with the merchant and that Suite Lola will not be a participant in such matters.

    We will take all reasonable care to place the User's orders correctly. Should there be any discrepancies, the User must bring them to our attention within three (3) business days of receiving the merchant confirmation from us. After that, all errors are deemed to be accepted by User. Some merchants may insist that we do not forward their merchandise outside of their countries. We are not responsible for any change in any merchant's selling restrictions.


  21. PICK UP, DELIVERIES AND UNDELIVERABLES
  22. All Shipments arriving in Brunei will be available for pick up by the User at the Suite Lola Customer Service Centre. Upon notification of the Shipment arrival, the User must pick up the Shipment within seven (7) business days from the Customer Service Centre after which time Suite Lola will not be liable for the Shipment’s condition or whereabouts, nor will we provide compensation if the Shipment cannot be found or if it is damaged.

    If the User includes the local Brunei delivery service option in the order, the Shipment will be delivered to the Brunei Shipment Address provided, but not necessarily to the named recipient personally. Shipments to Brunei addresses with a central receiving area will be delivered to that area. All local Brunei Shipment Addresses once confirmed on the Site are final and may not be varied during the order execution.

    Suite Lola will release, dispose of or sell the User’s Shipment, without incurring any liability whatsoever and without further notification to the User, and apply the proceeds against our service charges and related administrative costs in the event that any of the following situations arise:

    • The recipient does not refuses to accept the delivery;
    • The Shipment is deemed to be unacceptable for export or import by any of the countries or if it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. U.S. Export Controls, Brunei Customs, etc. It is a legal offense if you attempt to ship any of these prohibited items into Brunei using Suite Lola as an agent. These items include but are not restricted to:
      • Perfumes, colognes, eau de toilette and fragrance sprays
      • Nail polish and nail polish removers
      • Sprays, aerosol cans and compressed gas cylinders
      • Fuels, gasoline and gas torches
      • Lighters with fuel and lighter fluid
      • Turpentine and paint thinner
      • Any type of standalone batteries
      • Any additional battery/batteries that is packed in the same package but separated from the device
      • Electronic device which contains battery purchased from eBay/ individual seller
      • Explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms and any item which by its nature of packing cause damage to other items or expose anyone to injury.
      • Any items with dry ice
      • Perishable foods or goods
      • Pork or pork products
      • Speakers
      • Alcohol products and beverages
      • Firecrackers
      • Flammable and toxic content products
      • Narcotic drugs (including prescriptions)
      • Controlled drugs and psychotropic substances
      • Radioactive materials
      • Infectious substances
      • Firearms (or parts thereof)
      • Liquids
      • Juice
      • Pornographic materials, obscene articles, publications, video tapes/discs and software
      • Counterfeit goods
      • Human remains
      • Paint
      • Oil
      • Munitions of war
      • Precious metals and gemstones
      • Paper currency, coins, credit cards and cheques
      • Lottery tickets
      • Diamonds
      • Engine oils / essential oils
      • Weapons (swords / knives / guns etc.)
      • Magnets
      • Sofa
      • Stamps (unless Franked)
      • Settee
      • Sinks
      • Toilets
      • Chewing tobacco and imitation tobacco products
      • Cigarette lighters in shapes of pistols or revolvers
      • Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes
      • Seditious and treasonable materials
      • Endangered species of wildlife and their by-products
      • Seed/ life plant (Required to submit whatever documents required by the relevant authorities or agencies)
      • Unknown
    • We, at Suite Lola, decide that we cannot transport an item safely or legally;
    • The Shipment has been declared as undervalued by Brunei Customs and the User does not pay the balance immediately;
    • The recipient cannot be reasonably identified or located;
    • The User or the recipient does not respond or reply to emails requesting for payment of shipping charges and customs duties prior to the international delivery of the Shipment within seven (7) business days.

  23. LOSS, DAMAGE AND DELAY TO SHIPMENT
  24. We will make every reasonable effort to deliver the Shipment according to our regular delivery schedules, which is calculated to be from the next business day immediately after full payment of the shipping charges, but these are not guaranteed and are not binding. We are not liable for any damages or loss caused by delays.

    We are not responsible for any Shipment from your online merchant to your U.S./U.K./Canada/Singapore Delivery Address. Only proof of delivery to the U.S./U.K./Canada/Singapore Delivery Address from ground couriers DHL, FedEx and UPS will be considered by us. For users of the Self Service shipping option, you must contact the online merchant directly. For users of the Concierge service shipping option, we will liaise with the online merchant on your behalf.


  25. CLAIMS AND INSURANCE
  26. Customers have the option of purchasing Shipment insurance in respect of the goods up to the actual or declared cash value. The cost of insurance will be calculated as a percentage of the value of the Shipment (including the cost of the declared value of the goods and shipping cost) in respect of any loss of or physical damage to the goods during transit. Please note that certain items are precluded from shipping insurance coverage and certain items have a limit to their coverage. All claims for loss or damage must be made within fourteen (14) days from the date of delivery of the Services, failing which we shall have no liability whatsoever. Such claims must be made in writing, accompanied by the original copy of the consignment note, any supporting documents, relevant invoices or receipts for that item.


  27. CREDIT CARD VERIFICATION
  28. We may verify the User and his/her/their credit card(s) used for payment on our Site at our discretion. We reserve the right to refuse placing orders or withholding shipment of any transactions involving payments made with unverified credit cards.


  29. REFUNDS, RETURNS AND EXCHANGES
  30. The User understands and agrees that:

    • The quality of the items purchased via the merchant’s website and the accuracy of the claims are the responsibility of the retailer, manufacturer and/ or distributor of the items. Suite Lola does not warrant, represent or guarantee the quality of the items or that the claims made by the retailer, manufacturer and/ or distributor are accurate. To the full extent permissible by applicable law, we disclaim all warranties (whether express or implied) including but not limited to, that the items will meet User's function and/ or requirements or be fit for a particular purpose. We shall not be responsible for any loss or injury or damage incurred as a result thereby.
    • We are not responsible for any errors by the merchants in fulfillment of orders or otherwise. The User will have to make arrangements with the merchants for any returns, refunds or exchange of items directly in accordance with the merchant's terms and policies.
    • We do not facilitate any Product exchanges or returns at any stage, time or place. The User is solely responsible for arranging and paying for the exchange or return of the Products.
    • We do not refund any charges for the Concierge Service in the event that the Shipment is deemed undeliverable or returned by the User.

  31. CHARGES AND COSTS
  32. Suite Lola’s charges for providing the Services are subject to change from time to time at our discretion. Unless otherwise stated, all fees are quoted in Brunei Dollars. Shipping charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by Suite Lola to confirm this calculation.

    The User will compensate us for any penalties or fines incurred if any Shipments or goods are found to be prohibited or controlled substances, hazardous or illegal.


  33. OTHER
  34. All notices shall be given by postal mail to Suite Lola Attn: Management , Regent Square, Unit 14/15/16, 1st Flr., Spg. 150, Kiulap, BSB, Brunei Darussalam, BE1118.

    Notice shall be deemed given to the User 24 hours after the email is sent, unless we are notified that the email address is invalid. Alternatively, we may give you notice by postal mail to the billing address provided to us during the registration process. In such cases, notices shall be deemed given 3 days after the date of mailing.

    The invalidity or unenforceability of any provision shall not affect any other part of these Terms.

    We are not liable for any delays, loss or damage arising out of circumstances beyond our control including but not limited to any act or omission by a person not employed or contracted by us; Acts of God e.g. earthquake, cyclone, storm, flood, fog; "Force Majeure" e.g. war, plane crash or embargo; riot or civil commotion; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.

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